NUCLEAR SAFETY
Potential Security
Weaknesses at Los
Alamos and Other
DOE Facilities
United States
General Accounting Office
Washington, D.C. 20548
Resources, Community, and
Economic Development Division
B-240972
October l&l990
The Honorable John D. Dingell
Chairman, Subcommittee on Oversight
and Investigations
Committee on Energy and Commerce
House of Representatives
The Honorable Pete V. Domenici
United States Senate
The Honorable Jeff Bingaman
United States Senate
At your request, we examined
issues related to the adequacy of security at the Department
of Energy’s Los Alamos National Laboratory, New Mexico; the Department’s
security
inspection
process; and the feasibility of federalizing the Department’s security forces. This
report presents the results of our efforts.
Unless you publicly announce
its contents earlier, we plan no further distribution of this
report until 30 days from the date of this letter. At that time, we will send copies
to the
appropriate
congressional committees; the Secretary of Energy; and the Director, Office of
Management and Budget. We will also make copies available
to others upon request.
This work was performed under the direction of Victor S. Rezendes, Director, Energy Issues,
who can be reached at (202) 275-1441. Other
major contributors are listed in appendix III.
J. Dexter Peach
Assistant Comptroller General
Executive Summary
Purpose
In March 1989 the contract security force at the Department of Energy’s
(DOE) Los Alamos National Laboratory began a lo-week strike, primarily
because of quality of life issues. During the strike, DOE
used temporary
replacements
from other facilities. Los Alamos carries out nuclear
weapons research, development, design, and testing activities. Therefore,
continuous, effective security
is essential to protect nuclear materials,
weapons, and information.
Concerned about the effect of the strike on site security, the Chairman,
Subcommittee on Oversight and Investigations, House
Committee on
Energy
and Commerce, and Senators Domenici and Bingaman asked GAO
to evaluate (1) the adequacy
of security at Los Alamos and other DoE
facilities, (2) DOE'S oversight of protective forces,
and (3) the feasibility
of establishing federal security forces at DOE facilities.
Background
DOE is responsible for the nation’s nuclear
weapons program and owns a
broad spectrum of facilities to carry out research, development, and production
activities. Contractors provide security services
at all but one
DOE facility-the Albuquerque Operations Office. For all facilities,
DOE
established 12 minimum skills that security force members must meet
and the annual training they
should receive. Periodically, DOE conducts
inspections and/or performance tests to assess the effectiveness of the
security forces. (See ch. 1.)
Results in Brief
GAO raises concerns about the adequacy of security at Los Alamos
before, during, and after the strike. Before the strike, DOE could not
demonstrate that the security force was properly
trained to protect the
facility because training records for some of the force were missing,
incomplete, or inaccurate. During the strike, many
replacements did not
meet the 12 required skills. After the strike, an unannounced exercise
showed that as late as April 1990 more than 75 percent
of the regular
force
did not meet one or more of nine required skills.
GAO also raises concerns about security at
some other DOE facilities that
it reviewed. DOE inspections identified recurring and similar weaknesses;
yet, DOE rated only one security program as unsatisfactory.
GAO believes
that this occurred because DOE lacks criteria specifying
the severity and
frequency of inspection findings that would result in a satisfactory or
unsatisfactory rating. Also, DOE does not have an effective mechanism to
ensure that corrective actions
are taken on inspection findings found that some inspection findings went uncorrected for as much as 5 years.
DOE believes that federal and contract security forces are equally
capable of protecting its facilities, and the costs for both are similar.
However, DOE does not have current
cost data, and GAO estimates that
annual labor and benefit costs could be about $15 million less if DOE federalized
the security forces at the nine facilities GAO reviewed.
Principal Findings
Potential Security Weaknesses at Los Alamos
DOE and Los Alamos officials believe that security before, during, and
since the 1989 strike was adequate. GAO was unable to verify
this assertion
but
did find indications that potential security weaknesses exist.
Before the strike, training records for some security force members were
missing, undated, incomplete, or inaccurate.
Therefore, DOE could not
demonstrate that Los Alamos’ force was properly trained to protect the
facility.
During the strike, DOE waived physical fitness and medical requirements
for about half of the replacement
force, and many were not certified in 1
or more of 12 skills required of the regular Los Alamos force. These situations
may not have occurred if DOE had established skill
requirements
for
replacements and required contractors to develop contingency plans
specifying the methods to be used to meet the requirements during a
strike. Further, although a
facility is most vulnerable during the early
stages of a strike, DOE did not conduct an inspection at Los Alamos until
2 weeks, nor test the replacements’ proficiencies
until 6 weeks, after the
strike began. Also, DOE never conducted a force-on-force simulated
attack test over the strike’s duration even though such a test is the best
measure of a security force’s
overall ability to protect life and property.
Therefore, DOE had little assurance that the replacements could adequately
protect Los Alamos.
Since the strike, GAO found that most of the regular security
force lacked
one
or more of nine skills that DOE officials say are needed to ensure the
minimum level of protection for the site. Over 75 percent of the regular
security force lacked such skills
during an unannounced April 1990
exercise that DOE conducted at GAO'S request. (See ch. 2.)
Other Facilities Have
Security Program
Weaknesses
DOE
periodically inspects its facilities to assess the effectiveness of
security policies, procedures,
operations, and force proficiencies. DOE
inspections of Los Alamos and eight other facilities
since 1985 found
some weaknesses that were similar and recurring. For example, DOE
found
that some security force members at Los Alamos, Argonne,
Sandia, and Savannah River could not appropriately handcuff, search,
or arrest intruders and shoot
accurately. DOE also found weaknesses in
the training programs related to those programs.
Despite finding similar problems at the nine facilities, DOE rated only Argonne as unsatisfactory over the
5-year period. GAO believes that the differences occurred
because DOE does not have criteria specifying the severity and frequency
of inspection findings that would result in a satisfactory
or unsatisfactory
rating. In the highly important area of security at sensitive nuclear
weapons facilities, DOE should be conservative and consistent-if
one
situation
warrants an unsatisfactory rating, then other facilities with
similar weaknesses should be similarly rated.
Also, DOE has no systematic method to track or confirm
the corrective
actions
taken on inspection findings, GAO found that deficiencies identified
as early as October 1985 at six facilities had not been corrected as
of May 1990. DOE'S allowing this
situation to occur could send a message
to contractors that security is not important and could perpetuate an
environment in which contractors have little
incentive to take corrective
actions. DOE has a mechanism to improve this situation-the awards fee
process. For contractors with repeat security inspection weaknesses, DOE
could vary the amount of fees awarded depending upon the timing and
effectiveness of corrective actions taken.
(See ch. 3.)
Some Contract Forces May No
Longer Be Cost Effective –
DOE believes that the abilities of, and costs for, a federal and contract
force are similar, but a critical factor is
the force’s ability to provide
uninterrupted service. A major advantage of a federal force is that it
cannot legally strike, whereas a major disadvantage
of a contract force
is that generally it can strike. The Los Alamos strike cost about $1.6
million over and above the almost $17 million contract
cost.
According
to a DOE Office
of General Counsel official, no legal obstacles exist to
DOE'S negotiating a
never-strike provision in its security force contracts
but estimated that it would be costly to do so. Also, turnover may be
lower with a federal force.
During the 26 months before the strike, Los
Alamos experienced between 1 l- and 15-percent turnover; the Albuquerque
Operations Office federal force experienced
no turnover.
In contrast, a contract force,
according to DOE and Los Alamos officials, can
more quickly be reduced or increased to meet changing work demands.
Recommendations
Generally, the advantages and disadvantages of both
types of forces
offset
each other, and the primary issue becomes cost. LWE conducted
cost studies in the early 1980s for four facilities but has not updated the
studies or conducted additional
analyses to determine whether it is still
cost-effective to have contract forces at all its facilities. DOE officials
said they have not done so because privatization
was emphasized
throughout
the 198Os, and they could not obtain positions for federal
forces. Since that time, contract employee costs have increased faster
than federal employee costs.
GAO estimates
that federal labor and benefit
costs could be at least $15 million less each year than similar contract
costs at 9 facilities, representing more than
60 percent of DOE'S
5,600 security force members. (See ch. 4.)
To help ensure that security forces have the
maximum capability to protect
sensitive nuclear weapons facilities, GAO
has made a number of recommendations to the Secretary of Energy to
standardize skill requirements for all security force members including strike replacements,
ensure that security force members receive
all required training,
withhold a portion of award fees when contractors do not take timely
corrective actions on security inspection weaknesses, and
evaluate the relative costs
of federal and contract security services
across the nuclear weapons complex and convert to federal forces at
locations where it is cost-effective to do
so.
Agency Comments GAO discussed the facts
presented in this report with DOE, Los Alamos,and the security force contractor. The officials generally agreed with the facts but offered
some clarifications that were incorporated where appropriate. As requested, GAO did not ask DOE, Los Alamos, or the contractor to comment officially on
this report.
Contents
Executive Summary 2
Chapter 1 8
Introduction Causes of the Strike 8
Actions Taken Since the Strike 9
Organization for Overseeing Security 9
Objectives, Scope, and Methodology 10
Chapter 2 14
Concerns About the Was Security Adequate During the Strike? 14
Adequacy of Security at Los Alamos
DOE Sites Were Not Prepared for Strikes 18
Security Force May Not Have Been Properly Trained 19
Los Alamos’ Security Force Did Not Perform Well During 21
a Surprise Test
Conclusions 22
Recommendations to the Secretary
of Energy 23
Chapter 3 24
DOE’s Security
DOE Lacks Specific Criteria for Rating Facilities 24
Inspection Process Can Be
Improved
DOE Does
Not Have an Effective System to Track 27
Corrective Actions Taken
Other Options to Ensure Corrective
Actions 28
Conclusions
29
Recommendations
to the Secretary of Energy 30
Chapter 4 31
Some Contract Forces May No Longer Be Cost-Effective
Federal Security Force May Be
More Cost-Effective at 32
Some Locations
DOE Has Not IJpdated Its Cost Comparisons 33
Some Aspects of Contract and Federal Security Forces 34
Offset Each Other
Conclusions
Recommendation to the Secretary of Energy
35
36
Appendixes Appendix I: Views of Los Alamos Security Force Members
Appendix II: Comparison of Six Facilities’ Compliance
With Albuquerque’s Draft
Contingency Plan
Requirements
38
41
Appendix III: Major Contributors
to This Report 43
Tables Table 2.1: Number of Replacement Force That Were Not
Certified in Certain Skills
16
Table 2.2: Incomplete, Missing, or Deficient
Training
Records
20
Table 2.3: Results of an Unannounced Test
Table 3.1: Security Force Weaknesses
Cited in DOE
Inspection
Reports, 1985-89
21
26
Table 4.1: Contract Versus Federal
Labor and Benefit
Costs at Nine DOE Facilities
32
Abbreviations
DOE Department of Energy
GAO General Accounting Office
OMH Office of Management and Budget
OSE Office of Security Evaluations
OS&S Office of Safeguards and Security
SSIIS Safeguards and Security
Issues Information System
Chapter
1
Introduction
In March 1989 the security force at the Department
of Energy’s (DOE)
Los Alamos National Laboratory, New Mexico, began a strike that lasted
10 weeks. Los Alamos conducts both unclassified and
classified activities
related to all phases of nuclear weapons research, development,
design, and testing. Therefore, a security force possessing the necessary
skills is the first line of
human defense against terrorist or other attacks,
theft or misuse of classified information and materials, and sabotage at
sensitive nuclear facilities
and is a key factor in WE'S physical security
program. Security force members who cannot individually or as a team
successfully perform all assigned tasks raises
serious questions about
the adequacy of security at these facilities.
To provide security force protection, the University of California, which
operates Los Alamos for DOE, has contracted with
Mason and Hanger-
Silas Mason Company, Inc., since 1981. The company e\mploys several
hundred security inspectors, including officers and a rapid
response
team,
who are authorized to detain, arrest, and use force if necessary to
protect the facility. Security inspectors must meet minimum competency
levels in 12 basic skills and
be physically fit to perform their duties.
Causes of the Strike
Mason and Hanger has a labor agreement with the International Guards
Union of America, Local 69. In February 1989
the labor agreement
expired, and on March 13,1989, the security force began a lo-week
strike, which ended on May 21, 1989. During the strike,
DOE used
temporary
replacements
from its other sites as well as the Department of
Defense facilities. DOE
and Los Alamos officials told us that the causes of
the strike included longstanding,
unresolved labor-management relations
problems-primarily Mason and Hanger’s overtime, disciplinary,
and sick leave policies.
According to Mason and Hanger officials, the
overtime occurred because
they never had enough job applicants with DOE security clearances to fill
positions left vacant by security force members who resigned, retired, or
were fired. Applicants, they
said, became discouraged by the long wait
for clearances (up to 18 months), and many were no longer interested in,
or available for, employment by the time DOE granted their clearances.
About one out of every four
applicants were not available to accept job
vacancies once the clearances had been received.
Some security inspectors told us that the overtime would have been
more bearable, and the attrition rate lower,
if Mason and Hanger had
instituted fairer and more sympathetic policies. Fourteen security
inspectors said that the mandatory overtime was excessive
and that the
company’s
disciplinary policy was harsh. For example, some said that
employees had been disciplined for frivolous reasons (eating while on
duty). Similarly, according
to some of these individuals, the sick leave
policy was arbitrary, and in some cases, the company overruled doctors’
opinions and forced employees to use vacation
in lieu of sick leave.
According to these individuals, these policies caused security force
members to quit or be fired.
Actions Taken Since the Strike
To minimize future labor problems, a Mason
and Hanger official said
that in May 1989 the company changed its policies to require less mandatory
overtime. At the same time, the company removed all
demerits
that
most security inspectors had accrued and modified its sick leave
policy by allowi’ng security inspectors to charge sick leave starting with
the first day of absence, provided
they obtain a note from their doctor.
In addition, the company hired a human relations manager to serve as a
liaison with the security force, and officials believe
that labor relations
have improved. According to a DOE industrial relations specialist, the
agency suggested that Los Alamos use the Federal Mediation and Conciliation
Service to facilitate meetings
between Mason Hanger and the
union. Los Alamos did so through December 31,1989. As of May 1990,
according to several security inspectors, Mason and Hanger
was not
always
responsive to inspectors’ grievances, and the possibility existed
that a wildcat strike might occur because labor relations had deteriorated.
The industrial relations specialist
told us that a wildcat strike has
never occurred at a DOE facility.
Organization for
Overseeing Security
The Assistant Secretary for Defense Programs is responsible for
directing the activities conducted by DOE'S nuclear weapons
facilities.
Within
Defense Programs, the Office of Safeguards and Security (0s~)
establishes policies pertaining to the skills and qualifications that
security force applicants must
meet, the type and amount of annual
training they should receive, and the content of plans for emergencies
and other contingencies. Also, the Office of
Security Evaluations (OSE)
under the Assistant Secretary for Environment,
Safety, and Health periodically
assesses the effectiveness of DOE safeguards and security policies,
procedures, systems; and operations. In making these assessments,
OSE is required to periodically
conduct performance tests: a simulated
attack on specific DOE targets (force-on-force) or a limited-scope assessment
of, for example, a force’s response to a simulated
crisis, emergency,
or unplanned events, such as activation of security alarms. The
limited-scope test can either be announced or unannounced.
DOE headquarters has delegated responsibility for significant aspects of
the security program to eight field offices called operations
offices that
oversee
the facilities. DOE’S Albuquerque Operations Office, New Mexico,
oversees Los Alamos and eight other nuclear weapons laboratories and
production facilities. To carry
out its responsibilities, Albuquerque conducts
various types of security surveys to ensure that the facilities
maintain effective safeguards and security programs.
In an unusual
event,
such as a strike, Albuquerque may also conduct special surveys
or performance tests.
In turn, the operations offices have delegated certain oversight responsibilities
to the contractors that operate
the facilities. For example, the
University of California is responsible for overseeing Mason and
Hanger’s operations to ensure that they
comply with DOE’S policies and
procedures. Finally, Mason and Hanger establishes additional skill
requirements for the Los Alamos security force, provides
training, and
tests
to ensure that the force meets DOE’S and its requirements.
Objectives, Scope, and Methodology
Concerned about the security implications of the strike, the Chairman,
Subcommittee on Oversight and Investigations,
House Committee on
Energy and Commerce, and Senators Domenici and Bingaman, asked us
in May 1989 to evaluate (1) the adequacy of security at
Los Alamos and
eight
other DOE facilities,’
(2) DOE’S oversight of the protective security
forces at the nine nuclear weapons facilities, and (3) the feasibility of
federalizing DOE security forces currently under contract.
In subsequent
discussions
with congressional staff, we agreed to concentrate on Los
Alamos and gather information on the other eight sites from DOE headquarters
and operations offices. We did
not conduct work at the eight
other sites. Further, we did not assess other aspects of DOE’S physical
security requirements, such as adequacy of
fences, barriers, and alarms.
Since we agreed to issue an unclassified report, some of the information
cannot be presented in its entirety.
Argonne National Laboratory, Illinois; Lawrence
Livermore National Laboratory, California; Nevada Test Site, Nevada; Pantex, Texas; Rocky Flats, Colorado; Sandia National
Laboratories, New Mexico; Savannah River Plant, South Carolina; and the Oak Ridge Y-12 plant, Tennessee.
To obtain an overall perspective
on the three issues, we reviewed relevant
provisions of the Atomic Energy Act of 1954, as amended, and
DOE’S security policies and procedures. Also,
we met with the head of
WE’S Safeguard and Security Task Force that was reviewing
a broad
range
of safeguards and security issues at DOE facilities. A classified
report of the task force’s results is expected to be available during the
fall of 1990. We also met with
Nuclear Regulatory Commission staff
about that agency’s security program requirements.
Adequacy of Security
We met with DOE headquarters, Albuquerque Operations
Office, Los
Alamos,
and Mason and Hanger security and procurement officials as
well as 14 Los Alamos security force members about the causes of the
strike; adequacy of security
before, during, and after the strike; and
adequacy of training. We judgmentally selected 11 security force members
from Mason and Hanger’s staff roster
and invited others to meet
with us. Three accepted the invitation, for a total of 14 (app. I contains
the views expressed). The 11 individuals that we
selected worked on the
day, swing, and midnight shifts in all possible job categories and
included union and nonunion members, females and males,
and security
inspectors
and supervisors. Because of time constraints, we did not take
a valid statistical sample; therefore, the results cannot be projected to
all the Los Alamos security
force.
In addition, we reviewed DOE’S, Los Alamos’,
and Mason and Hanger’s
security force skill and qualification requirements and examined 1989
training records for about 330 regular security force
members and the
39
1 strike replacements. To validate security force performance, we
asked DOE to conduct a “no-notice” limited-scope performance test of the
Los Alamos security force in
9 of 12 required basic skills-security
operations, use of deadly force and limited arrest authority, communication
procedures, firearms, tactics, physical conditioning,
self-defense,
nonlethal
weapons, and site protection. The security force members
were asked to shoot their handgun (firearms), demonstrate eight basic
moves with a baton (nonlethal
weapon similar to a billy club), run at
least one-half mile (physical conditioning), and apprehend suspects demonstrating the six other required
skills. We did not test the remaining
three skills: vehicle safety, standards of conduct, and first aid/fire
fighting.
For the test, we selected a statistical sample
of security force members
from those working the three primary shifts over a 24-hour period. Staff
from our Offices of Security and Special Investigations
who are knowledgeable
about apprehension, arrest, and baton procedures supplemented
the audit team to observe and critique the tests. With the
exception of the running exercise, the tests
were conducted on April 3
and 4, 1990. Prior to a running test, DOE requires participants to receive
a medical examination. To comply with this requirement,
the running
exercises
were conducted on April 11 and 12, 1990. Our results can be
projected with a 96-percent confidence level to the security force members
from which the sample was taken.
We also reviewed contracts between DOE and the University of
California,
the
University’s subcontract with Mason and Hanger, and the
company’s agreement with the union. We limited our examination to
provisions that pertain to the
length of the contract, work stoppages,
contingency requirements, oversight responsibilities, and termination.
DOE Oversight
To determine the actions that DOE takes to oversee the
protection of its
facilities, we reviewed the process used to inspect and rate facilities and
the methods employed to ensure that the contractors
take corrective
actions
on the deficiencies identified. In this regard, DOE headquarters
and Albuquerque provided us with inspection reports for the period
1986439 for the nine sites in
our scope. We compared DOE’S findings in
these reports to identify trends or patterns, such as repeat deficiencies
at a particular site. We also obtained DOE’S contingency
plan criteria,
draft
criteria that Albuquerque had developed, and six plans from contractors
under Albuquerque’s purview.2 We compared the six plans with
Albuquerque’s draft criteria
but did not evaluate the adequacy of the
criteria. Using this and other information discussed above, we assessed
DOE’s internal controls for ensuring security at its facilities and work
stoppage preparedness.
Federalization
To determine the advantages and disadvantages
of federalizing the Los
Alamos security force, we interviewed DOE headquarters, Albuquerque,
Los Alamos, and the Office of Management and Budget (OMB) officials as
well as Mason and Hanger security force members.
We reviewed four
cost analyses that DOE had prepared in the early 1980s. Also, we developed
wage and benefit cost data for the nine facilities in our
scope and a
hypothetical
federal force. We analyzed wages and benefits because (1)
2Pantex, Texas; Los Alamos, New Mexico; Pinellaa, Florida; Kansas City plant, Missouri;
Mound, Ohio;
and
Rocky Flats, Colorado.
they
represented 60 to 76 percent of the costs in DOE'S four analyses and
(2) an OMB official said that labor costs normally represent about 86 to
90 percent of a contract guard
force costs. The costs that we did not
analyze included overtime and shift differential pay, operations overhead,
general and administrative expenses, and contract
administration
that
would normally be part of a full cost study.
We also reviewed the Law Enforcement Pay Commission report. We determined that the Commission’s findings were
not applicable to the scope and nature of this review because the report addressed only specific law enforcement
officers and jobs, such as the
Federal Bureau of Investigation, and did
not include federal security inspectors and guards.
We discussed the facts presented in this report with DOE, Albuquerque,
Los Alamos, and Mason and Hanger officials.
They generally agreed
with the information but offered some clarifications, which we incorporated
where appropriate. As requested, we did not ask
these officials to
comment, officially on this report. Our work was conducted between
July 1989 and May 1990 in accordance with generally accepted
government
auditing
standards.
Concerns About the Adequacy
of Security at
Los
Alamos
Although
DOE and
Los Alamos officials believe that security was adequate
during the strike, we were unable to verify this assertion. However,
we did find indications that
potential weaknesses in overall
security exist. During the strike, DOE
did not conduct a force-on-force
simulated attack to verify the replacement
force’s proficiencies. Also, 2
weeks elapsed before DOE conducted an inspection, and 6 weeks elapsed
before DOE conducted a limited-scope test of the
replacements’ performance.
In addition, DOE waived physical and medical requirements for
almost 60 percent of the 391 replacements, and most were not certified
in the minimum job skills required
of the regular security force.
Throughout the 198Os, three strikes occurred at other DOE
facilities; yet,
neither DOE nor Los Alamos was prepared for the strike. For instance,
DOE had not provided its contractors guidance on how to prepare for or
deal with a strike. As a result, Los Alamos’ contingency
plan did not
specify
all the actions that should be taken during a strike, Los Alamos
is not unique in this regard; we found similar weaknesses in the contingency
plans of five other DOE facilities that we reviewed.
As a result of
the
Los Alamos strike, in February 1990 LIOE headquarters sent criteria
to its operations offices and contractors to use for preparing strike contingency
plans.
Aside from the strike situation, the regular Los
Alamos security force
may not be properly trained or proficient in protecting other employees,
laboratory assets, or themselves. First, Mason and
Hanger’s training and
certification records for 1989 were incomplete, inaccurate, or missing.
Second, the results of the unannounced test that DOE conducted at our
request in April 1990 showed
that about 75 percent of the Los Alamos
security force were not proficient in 1 or more of the 12 minimum
required skills.
Was Security Adequate During the Strike?
DOE and Los Alamos officials contend that security was adequate during
the strike. However, we identified several
issues that raise questions
about their position. For example, DOE did not conduct inspections
during the early days of the strike, when the facility was the most vulnerable
because not all replacements
were on board and those that were
on board were not familiar with their duties, weapons, or the uniqueness
of the site and terrain. In addition, under
its policies, DOE is required to
periodically test security force performance, particularly when changes
occur in procedures, measures, or practices.’
However, DOE did not test
the proficiencies of the replacement force until 6 weeks after the strike
began and then only on a limited basis and never
conducted a force-onforce
simulated attack-the best measure of a security force’s overall
ability to effectively protect life and property at
a nuclear weapons
facility. According to WE officials, a force-on-force performance test
would have been impractical during the strike because the extra staff
needed to simulate an attack
were not available.
The
strike began on March 13, 1989, but 2 weeks passed before DOE
conducted
its first inspection to determine whether the replacements were
competent and capable of protecting
Los Alamos. DOE found no problems
during the inspection, which involved visits to guard posts and interviewing
personnel, but the inspection did not include performance
tests
of
any of the 12 minimum security force skills.
Then, in mid-April 1989 (about 4 weeks into the strike), staff from the
Subcommittee on Oversight and Investigations, House
Committee on
Energy
and Commerce, notified DOE that they had received allegations of
many instances of firearms “horseplay” by the replacement force. The
following day, two Albuquerque
officials conducted an inspection.
Although they found no misuse of firearms, the officials did find that 12
of 30 replacements interviewed lacked proficiency
with various
weapons
that they were required to use. In response, Mason and Hanger
provided weapons training to the 12 individuals.
Even with this information, DOE did not conduct performance
tests. Only
in
late April 1989, after another inquiry from the Subcommittee staff
about the replacement force’s training and competency, did DOE conduct
a limited-scope test. DOE conducted the test at
two sensitive areas at Los
Alamos using three scenarios: entry with (1) a pipe bomb, (2) an incorrect
badge, and (3) illegal drugs. DOE found that the replacement
force
responded
correctly during the test.
Later,
DOE conducted
two additional inspections and identified some
security problems, such as failure to find drug equipment during a simulated
entry attempt, but the reports stated that
security was adequate,
at a high state of readiness, or satisfactory. Albuquerque officials told
us that about 5 weeks into the strike they assigned
a security official to
monitor, not test, the replacement force until May 16, 1990-l week
before the strike ended. The official’s reports stated
that no problems
relating to excessive fatigue, incompetencies, or other security-related
problems existed.
Many Replacements Did
Not Meet Critical Skills
Many of the replacement force did not meet
1 or more of the 12 minimum
skills required of the regular Los Alamos security force. This situation
occurred because DOE'S policies do not specify that temporary
replacements should possess
all such skills.
The
several hundred replacements consisted of auxiliary and augmentee
personnel. Mason and Hanger, the Department of Defense, and DOE'S
Pantex facility in Texas provided most of the auxiliary personnel. Auxiliary
replacements normally work in scientific or
engineering rather
than security-related jobs and, in accordance with DOE'S
policies, fill
security inspector positions on an “as-needed” basis upon request (usually
in an emergency), On the other
hand, the augmentees were full-time
security inspectors from other DOE facilities, such as the Nevada Test
Site, Savannah River plant, and the Oak Ridge Y-12 plant.
As shown in
table
2.1, many replacements were not certified in the minimum skills
required of the regular Los Alamos force.
Table 2.1: Number of Replacement Force
That Were Not Certified In
Certain Skill8 Replacement force
Skill Auxiliary Augmentees’
Physical fitness 7
Arrest 38 35
Baton
Weapons:
191b
66
Pistol (day)
7 7
Pistol (night)
190 8
Shotgun
(day) 7 14
Shotgun
(night)
Rifle
day \ 7
Rifle
(night 190 20
‘Some
individuals lacked more than one skill
No auxiliary personnel were issued batons.
Also, 34 auxiliary personnel
did not have the required medical certifications
to show that they had the necessary mental, sensory, and motor
skills to perform their assigned duties safely
and effectively. Albuquerque
realized this about 2 weeks into the strike. Albuquerque also
realized that none of the auxiliary personnel were certified in the physical
fitness requirements of the
regular force-run a 40-yard dash and
at least a one-half mile distance run. MIE
considers these requirements
important because protective forces must perform
normal and emergency
duties without undue hazard to themselves, fellow employees, the
site, or the public. Nevertheless, Albuquerque requested,
and oss
granted, a waiver of the medical and physical fitness requirements for
the auxiliary personnel.
In addition, DOE did not have qualification requirements
for the auxiliary
force even though sufficient time had elapsed since three prior
strikes at other DoE
nuclear weapons facilities.2 Although the University
of California required the replacement
force to be qualified in weapons
(pistol, shotgun, or rifle) needed to protect Los Alamos and capable of
performing all Los Alamos protective force
duties, some auxiliary personnel
were not certified to use a pistol, shotgun, or rifle. Also, the auxiliary
force were not trained on night use of weapons,
even though some
were assigned to the night shift during the strike. Finally, none of the
auxiliaries were issued batons because they were not
qualified to use
them.
Although a scientist or engineer
(auxiliary personnel) may not have all
the required security force skills, the more perplexing issue is: Why
would a regular security inspector from another
DOE nuclear
weapons
facility
(an augmentee) lack all the skills needed to protect Los Alamos?
The simple answer, according to the Director, oss, and other DOE officials
is that each security force
contractor establishes different competency
requirements. For example, some contractors require proficiency in
using a shotgun, rifle, or baton, while others
do not. DOE officials
also
noted
that each site is unique; therefore, if a contractor’s security
inspector augments another contractor’s security force, the security
inspector may not possess all
the needed skills for a particular location.
Also, the Director, OSS, told us that between 12 and 18 months are
needed for new security staff to learn the tactics,
geography, and
targets
at a particular facility.
Because
of the lessons learned from the strike, DOE issued several memoranda
concerning the use of replacements from other DOE sites. In January
1990 ass issued a memorandum stating that allowing
unqualified
Oak
Ridge in 1080, Pantex in 1981, and Oak Ridge in 1983.
individuals to use weapons raises questions about their ability to carry
out routine and emergency duties
and exposes DOE to unnecessary liability.
A February 1990 memorandum stated that the Director, DOE'S
Central
Training Academy, would collect and maintain a computerized
data base of qualified security inspectors and special response team personnel
throughout the DOE complex for use in extreme
emergencies.
DOE Sites Were Not
Prepared for Strikes
Neither DOE nor Los Alamos was prepared
for the strike because DOE'S
policies pertaining to the content of plans
for foreseeable contingencies
do not require contractors to specifically address the actions that should
be taken if a strike occurs.3 We found that
contingency plans prepared
for Los Alamos and five other DOE nuclear weapons facilities varied in
detail and coverage. For example, four plans identified posts that could
be shut down, curtailed, and/or
consolidated while two did not.
Following the strike, both DOE headquarters and Albuquerque initiated
actions to improve contingency planning for strikes. In June 1989 Albuquerque
asked seven facilities, including
Los Alamos, to submit their
plans for review.4 Albuquerque wanted to determine whether the contractors
could effectively deal with emergencies, especially
security
force
strikes. Six contractors submitted their plans; the seventh (Sandia)
did not have a plan because contractor officials believed that productive
bargaining would prevent a strike.
On the basis of its review of the plans and
lessons learned from the
strike, Albuquerque’s Security and Nuclear Safeguards Division drafted
contingency plan criteria that included 18 elements.
Our comparison of
the six plans with Albuquerque’s draft criteria showed that none met
even 60 percent of the criteria (app. II shows
our comparison of the six
facilities compliance with Albuquerque’s draft contingency plan
criteria).
In August 1989 ass sent a memorandum to the operations offices
that
included
minimal contingency plan criteria. For example, the memorandum
stated that the plans should identify those security functions
that could be performed by other
staff. The memorandum also
requested each facility contractor to submit its contingency plan to OSS.
DOE Order 6632.7, Protective Forces, Feb. 9,lSS.
Los Alamos, New Mexico; Kansas
City, Missouri, Mound, Ohio; Pantex, Texas; Pinellas, Florida; Rocky Flats, Colorado; and Sandia, New Mexico.
None did so, and the office
did not follow up on its request to get the
plans submitted.
In February 1990 OSS sent another memorandum to the operations
offices requesting them to submit
a summary of their facility contractors’
contingency plans by May 1990. The memorandum also instructed
each operations office to incorporate a contingency
plan section in its
future Master Safeguards and Security Agreement6 According to an oss
official, the memorandum reminded the operations offices
that contingency
plans were now required for strikes and was intended to serve as
guidance, rather than requirements, on preparing the plans.
We noted that the memorandum
identified only 4 of the 18 elements in Albuquerque’s draft contingency plan criteria. Albuquerque officials told us
that they required contractors
under their purview to revise their plans
by April 1990 in accordance with the memorandum. All did so. Because
Albuquerque received these plans near the end
of our work, we could
not assess the information provided.
Security Force May Not Have Been Properly Trained
We found that many training
and certification documents for the
security force before the strike were missing, incomplete, undated,
changed, or unsigned. Without accurate and
complete documentation,
neither Mason and Hanger nor DOE can demonstrate that the regular Los
Alamos security force is properly trained to protect the facility.
DOE’S policies specify the training and
physical requirements that a
security force must meet and require contractors to maintain records
showing that they have complied with the policies.6 Although
Mason
and
Hanger officials told us that they retain training records indefinitely,
we found the opposite- records for training provided in 1989 to
about 330 security inspectors
were missing or had such deficiencies as
being incomplete, inaccurate, unsigned, or undated. Table 2.2 shows our
findings for arrest, baton, and physical fitness.
“An agreement between the Assistant Secretary
for Defense Programs and an operations office concerning
the types of security measures to be taken, risks to be considered, and ways to
increasesecurity effectiveness.“
DOE Order 5632.7, Protective Forces, Feb. 9, 1988.
Table 2.2: Incomplete, Missing, or
Deficient Training Records
Skill
Number of Number of
Number of records.
Number with employees available missing deficiencies
Arrest 333 244 89
121
Baton
333 306 27 a
Physical Fitness 333 312 21 0
Although
all records indicated a perfect score, we verified 21 randomly selected records and found that only 5 were
signed, dated, and completely filled out. Further, 50 percent of the security inspectors that we interviewed said they needed
additional training in this area.
Concerning weapons proficiencies, we cross-checked 14 randomly
selected source documents to Mason and Hanger’s computerized information
and found one missing record.
The remainder had no data entry
errors. However, we noted three problems with the source documents:
(1) the range master (firearms instructor)
certified his own qualification
record, (2) some records had been altered by erasures or correction
fluid, and (3) all entries were in pencil instead
of ink. In addition,
security inspectors must be medically fit to perform their assigned
duties. We found that Mason and Hanger’s computerized
medical records
were
not up to date, and 47 of 333 inspectors (about 14 percent) had
missed part of their annual medical examination.
According to Mason and Hanger officials, the documentation
problems
occurred
because they did not have sufficient resources (staff and
funds) to properly maintain the documents. To correct these problems,
Mason and Hanger officials said
that the company (1) has sent three
employees to record keeping classes, (2) is obtaining new computer hardware
to provide greater record keeping capability,
(3) is updating
training
records, and (4) is identifying and scheduling training for some
of the security force. Mason and Hanger officials said they took these
actions not only because of
our findings but also because they were concerned
that security inspectors might bring injury suits or otherwise
hold the company liable for
failing to train them as happened in a recent
city government case.7 In such a situation, accurate and timely training
documentation would be vital. A company official
also said that, if
employees won the suit, the costs would be passed on to the government
because their subcontract with the University of California
is cost reimbursable
as is the University’s contract with DOE.
According to the Director, ass, DOE recognizes that these
problems exist
not
only at Los Alamos but throughout the nuclear weapons complex. As
a result, DOE will require the Central Training Academy to assess the
status and quality of training provided to
all security forces. DOE also
plans
to ask the Central Training Academy to develop a standardized
course for force members and certify the qualifications of those individuals
who will provide the training,
Los Alamos’ Security Force Did Not
Perform Well During a Surprise Test
According to some DOE officials and Nuclear Regulatory Commission
staff, a no-notice test is the
best way to assess a security force’s ability
at any given time. DOE'S
policies allow for such tests, but DOE has not
conducted unannounced tests in the past because,
according to officials,
they raise safety concerns, are difficult to plan, disrupt the work force,
and create stress for all participants. Because
of the training record
problems that we found, OSS in April 1990 conducted an unannounced
test at our request of the regular Los Alamos security force in 9 of 12
skills, including weapons, baton,
running, and arrest or defense tactics.
According to the Director, OM, these skills are similar to those required
of a police officer and are applicable to the
majority of DOE'S security
force members. Table 2.3 shows the number of security force members
that participated in the tests and those that did not meet
the skill
requirements.
Table 2.3: Results of an Unannounced Test
Skills
Weapons54
Number Failed
passed Number Percent
52 2 4
Baton 54 51 3 6
Running 50b
50 0 0
Apprehension 54 15 39 72
Test summary 54 12 42c 78
The apprehension test combines six skills: force and arrest, security operations,
communications, tactics, self-defense, and site protection.
Three participants were not medically fit to run, and one was on sick leave the day of the test.
The total does not add because some participants
failed more than one test.
Although the security force had a basic understanding of selected skills
and generally met the handgun, baton, and running requirements,
only
12
(22 percent) of the 64 force members tested passed all 9 skills. The
remaining 78 percent lacked one or more of the skills needed to arrest,
apprehend, communicate, and
survive in an adversarial situation; protect
laboratory resources or staff; or defend themselves. For example,
when the participants encountered an adversarial
situation, many failed
to stay behind cover and assess the situation. Instead, they left their
cover and walked up to the potential adversary to ask
what they were
doing.
As a result, in many instances the adversary took a visible
weapon, “killed” the participant or hostage, and left with the classified
documents or government property.
In total, 24 participants and hostages
were “killed” during this testing.
If we project the test results to the 191 security force members sampled,
149 would lack one or more of the above skills.
As discussed in chapter
3, security force performance weaknesses have been a longstanding
problem at Los Alamos. DOE inspections conducted in 1986 and 1988
identified problems similar
to those found in our unannounced test.
Conclusions
A security force must be able to protect DOE'S
sensitive nuclear weapons
facilities from such threats as terrorist attacks,
unauthorized entry, and
theft of classified documents. To minimize the potential for a security
breach, the security force must meet certain employment
qualifications
and
continually maintain its skills. When a security force-the first line
of human defense-cannot perform its duties, is ineffective, or improperly
trained, little assurance exists
that sensitive facilities are appropriately
safeguarded. Yet, this is the situation that we found at Los Alamos
before, during, and since the 1989 strike.
First, the available evidence does not show
that either the regular or
replacement force was properly trained to protect Los Alamos. Training
and proficiency records for the regular security force
were missing,
incomplete,
or inaccurate. Second, many of the strike replacements did
not meet all the skills required of the regular force. Finally, the results
of our unannounced exercise
showed that about 75 percent of the
security force- as late as April 1990-did not have all the skills needed
to protect the facility or defend themselves.
Also, about 60 percent of the replacements
used during the strike normally
worked in jobs other than protective services, and DOE waived
some requirements for these replacements, thereby increasing the vulnerability
of the site. Also, DOE did not test the proficiencies
of the
replacements
until 6 weeks after the strike began-and then only on a
limited basis-and never conducted a simulated, force-on-force, adversarial
test over its duration. Instead,
DOE relied
on limited security
inspections and the on-site observations of an Albuquerque official to
ensure that Los Alamos was appropriately protected.
We believe that these situations occurred because neither
DOE nor
Los
Alamos
was prepared for the strike. DOE had no skill requirements for a
temporary replacement force and did not require its contractors to
develop contingency plans for
strikes. Although three other strikes had
occurred at DOE facilities throughout the 198Os, DOE
did not take such
threats serious enough and require all contractors to appropriately plan
for work stoppages that could pose a security
risk. In a February 1990
memorandum, DOE attempted to correct this oversight. The memorandum,
however, provided only limited specifics on the plans contents,
thereby increasing the potential
that contractors will not address significant
issues for dealing with strikes.
Recommendations to
the Secretary of
Energy
.
.
.
.
To continuously and completely protect sensitive
and valuable documents,
personnel, and government property, DOE needs trained and proficient
security forces at its facilities. Therefore, we recommend that the
Secretary of Energy
expeditiously develop specific
contingency plan criteria for strikes and
require all contractors to prepare plans that meet the criteria;
establish standardized qualification and skill
requirements for all protective
forces and ensure that strike replacements meet the
requirements;
ensure that security force members
receive all required training and
institute a mechanism to ensure that contractors document and retain
this information; and
conduct unannounced inspections and performance
tests, particularly
immediately upon the initiation of an unusual event, such as a strike, to
obtain more realistic indications of security force
competencies.
Chapter 3
DOE’s Security Inspection Process Can
Be Improved
,
DOE Lacks Specific
Criteria for Rating
Facilities
Weaknesses
exist in DOE’s security inspection and evaluation process.
DOE lacks specific criteria
for the types of deficiencies that would result
in either a satisfactory or unsatisfactory rating for a facility’s security
force. As a result, DOE inspections between
1985 and 1989 identified similar
and recurring problems at Los Alamos and eight other facilities, yet
DOE rated six facilities satisfactory, two marginally satisfactory, and
only the Argonne National Laboratory as unsatisfactory.
Despite these
longstanding
inconsistencies, DOE has not developed specific rating criteria
or performance incentives for security force contractors to minimize
poor performance.
Further, DOE does not have appropriate controls to
ensure that contractors
take corrective actions on security program weaknesses identified
during inspections. We found that some deficiencies went
uncorrected
for
as much as 5 years even though DOE’S computerized system showed
that contractors’ had taken corrective actions. This situation may not
have occurred if DOE had confirmed that contractors took the
needed
actions.
In April 1990, Albuquerque took steps to ensure that corrective
actions had actually been taken on inspection findings.
DOE’S policies do not specify the severity and frequency of inspection
findings that would result in a satisfactory, marginal,
or unsatisfactory
performance rating. Therefore, inspection ratings can vary even though
the results are similar and recurring. Further, DOE’S reports did
not indicate
that
the uniqueness of a site would cause variances in the inspection
ratings assigned. Between 1985 and 1989, DOE inspections found
some similar and recurring weaknesses at nine
facilities including Los
Alamos but only one received an unsatisfactory rating. Under DOE’S policies,
OSE, ass, and operations offices, such as Albuquerque, are required
to periodically inspect the security activities conducted by the contractors
that operate nuclear weapons
facilities.’ On the basis of the inspection
results, both headquarters and the operations offices assign a rating
of satisfactory, marginal, or
unsatisfactory to the contractor’s program.
Within headquarters, ass and OSE are responsible for periodically
inspecting the weapons facilities. According
to an OSE official,
the
inspection team provides
an unrated draft of its findings to the operations
offices for comments and then the report and the team’s proposed
rating are reviewed by inspection
branch chiefs and division director
and OSE’S Director. These individuals either concur with the suggested
rating or, with the team leader, adjust the rating,
considering technical,
management, and other issues, such as the contractor’s performance in
each topical area reviewed.
According to an official, OSE does not have clear-cut
criteria specifying
the values assigned to deficiencies that result in a facility being rated
satisfactory or unsatisfactory. The official also
noted that, although OSE
strives for objectivity by involving more than one
individual in the process
and examining a number of parameters, the ratings will always be
highly subjective. Also, an Albuquerque official, involved
with inspections
at OSE and the operations office, confirmed that no criteria exist
for inspectors to consider the severity of findings when making rating
recommendations.
Thus, we found that DOE assigned satisfactory ratings to facilities
even
though
the inspection reports identified numerous deficiencies. Between
1986 and 1989, DOE
identified similar and recurring inspection problems
at nine facilities but rated
six as satisfactory, two as marginally satisfactory,
and one-Argonne National Laboratory-as unsatisfactory.
Table 3.1 shows the types of findings at the
nine facilities.
Table
3.1: Security Force Weaknesses
Cited in DOE Inspection Reports, 1985- Number of inspections*
99 -Type of finding A B C D E F G H lb
Not skilled on metal detector
Cannot find concealed weapon
1
1
Cannot find drug equipment 1
Unfamiliar with weapons 2 1
Command/control weaknesses 1 1 1 1
Handcuff/search/arrest weaknesses
3 3 1 3 1 1
Cannot appropriately apprehend suspects 1
2 1
Failed to keep weapon from adversary 1
Failed to search following handcuffing 1
Not skilled in Ml 6 1
Unfamiliar with night vision devices 1
Radio/communication weaknesses
1 2 3 1
Patrol not reporting security condition I
Failed to control security situation 1
Undocumented performance tests 1 1 1 1
Lacked firearm skills 2 1 1 1 1 1
No firearms training 1
First aid program deficiencies 1
Training program deficiencies 2 2 I 2 1
1 1
Security
inspector missing from post 1
Past-due medical examinations l
Hostile aircraft training weaknesses 1 1
Patrols not conducted to procedures 1
Lacked theft/diversion requirements 1
Failed to assign weapons to
post 1
Supervisors lack knowledge
Lack emergency warning signal knowledge
Poor weapons inventory/maintenance
Number of inspections that
identify the finding noted
“A = Los Alamos National Laboratory, New Mexico.
B = Argonne National Laboratory, Illinois.
C = Rocky Flats, Colorado.
0 = Oak Ridge Y-12, Tennessee.
E = Savannah River, South Carolina.
F = Lawrence Livermore National
Laboratory, California
G = Nevada Test Site, Nevada.
H = Sandia National Laboratories, New Mexico.
I = Pantex, Texas.
As shown in table 3.1, DOE found that the security forces at Argonne
(three inspections), Savannah
River (three inspections), Sandia (one
inspection), and Los Alamos (three inspections) could not appropriately
handcuff, search, or arrest intruders and lacked
weapons skills and
accuracy. DOE also found weaknesses in the training programs at the
four facilities. Despite finding similar problems, DOE only rated the
security program at Argonne as unsatisfactory.
Because DOE lacks
criteria
concerning
the extent to which severity is considered in rating a
security force program, we could not determine-and DOE officials could
not effectively explain -the rationale for
assigning different ratings.
According to the Director, ass, training and headquarters oversight are
more important than developing severity criteria. He
said that DOE has
attempted
to develop severity models to overcome dissimilarities with
ratings, but the attempts had not been successful. However, during the
spring of 1990, DOE reorganized oss to help
improve rating consistency
by, in part, increasing the training provided to inspection teams.
DOE Does Not Have an Effective System to Track Corrective Actions Taken
DOE does not have an effective system to monitor and follow up on
actions taken as a result of its inspection findings. As
a result, we found
that security force performance weaknesses identified as much as 5
years ago had not been corrected as of May 1990. For example,
in 1986
OSE
found that the Los Alamos security force could not effectively
detain and/or arrest intruders.
In 1988, an Albuquerque inspection identified
the same deficiencies. The University of California reported to
Albuquerque that corrective actions had been taken
to resolve these
problems. We found that these problems still existed as of April 1990.
According to ass officials, they developed a classified
computerized
information
system, the Safeguards and Security Issues Information
System (SSIIS) in June 1985 to help monitor inspection weaknesses
found at all facilities and
ensure that corrective actions were taken. In
1989 DOE found that the SSIIS data were not reliable or complete and took
actions to update and correct the data. As
of February 1990, the system
contained information on DOE headquarters inspection findings from
November 1988 and operations offices’ findings from January 1989.
06s officials say that SSIIS was used primarily
to monitor the status of
corrective actions and ensure that headquarters received complete,
timely, and reliable data on operations offices’ findings.
An auxiliary
benefit
was to encourage operations offices to develop data bases to
monitor inspection findings and corrective actions taken by the contractors
under their jurisdiction. According
to Albuquerque security officials,
they do not use SSIIS because the data are not complete or reliable,
and their staff could not access the data directly from their computers.
To correct these situations,
oss officials told us that they are developing
a new data base to replace SSIIS. The officials estimated that the system
would be available to the operations
offices after about a year.
In
the interim, Albuquerque uses three data bases, to track inspection
findings and corrective actions taken. One provides a facility-specific
summary of the number of findings,
those requiring corrective actions,
and their status. The second data base provides more detailed information
on inspection findings and the status of corrective
actions.
According to an Albuquerque
official, the office strives to keep the
information current, but some backlogs have occurred because staff
were not available to input the data. Albuquerque
has also developed a
data base to track OSE’S inspection findings for contractors under its
purview.
Despite having three systems to track their own and DOE headquarters
inspection results, as late as March 1990, Albuquerque
did not know the
status of corrective actions taken on inspection weaknesses identified as
early as 5 years ago. According to an official
who tracks this data, Albuquerque
did not have up-to-date information on DOE
headquarters findings
until 1989. The official subsequently found that six contractors
under Albuquerque’s jurisdiction
had not corrected security program
deficiencies identified as early as 1985.
As a result, Albuquerque plans to more closely monitor the contractors’
activities. In April 1990 Albuquerque sent
a memorandum to its area
offices requiring officials to validate corrective actions taken as a result
of internal-board headquarters and Office of Inspector
General-and
external-General
Accounting Office-reviews and/or inspections. The
area offices must certify in writing that the actions have been taken;
Albuquerque security personnel
will take a sample during subsequent
inspections to validate the area offices’ certification.
Other Options to
Ensure Corrective
Actions
that contractors institute effective programs to protect
and secure
nuclear
weapons facilities; the operations offices can curtail or suspend
facility operations if an immediate and unacceptable national security or
public health and safety risk
exists.2 Also, DOE’S contracts with the University
of California and others that operate nuclear weapons facilities
state that DOE can terminate a contract
when DOE determines
that termination
is in the best interest of the government, such as for unsatisfactory
performance.
Between 1985 and 1989 DOE had identified numerous weaknesses in
contractors’
security programs. Also, in three evaluations (one in 1986 and
two in 1989), DOE
had identified numerous, repeat security program
deficiencies at Argonne that
eventually resulted in one marginally satisfactory
and two unsatisfactory ratings. In 1989 DOE curtailed the operations
at Argonne until corrective
actions could be taken and replaced the
contractor in June 1990. According to officials, DOE prefers to work with
contractors to correct security force weaknesses
rather than terminate a
contract for poor performance.
However, DOE has another mechanism that it could use to encourage contractors
to take timely and effective corrective actions on security
inspection deficiencies- the
awards fee process. DoE uses award fees,
over and above reimbursing normal costs, to encourage effective contractor
performance. We noted that in fiscal years 1987
and 1988 DOE
had delineated security-including protective forces and systems-as a
functional area for the award
fee determination at Pantex and the Oak
Ridge Y-12 plant but not at Rocky Flats. However, the weight-or
importance given to security-varied between the
facilities. At Oak
Ridge, DOE consistently considered security as 10 percent of the total fee;
at Pantex, the weight ranged from 10 to 20 percent.
In November 1989 DOE published in the Federal
Register a final rule for
withholding award fees if a contractor fails in one major functional area.
For facilities with repeat security inspection
deficiencies, DOE could
include
a functional area in the award fees process to specifically measure
contractor performance, including the timing, and effectiveness of,
corrective actions taken for
inspection findings.
Conclusions
The
security at other DOE facilities may be as questionable as the situation
that we found at Los Alamos. DOE inspections at other facilities
since 1986 have identified recurring and similar
security force weaknesses
that seem to justify a less than satisfactory rating. Yet, in only
one instance-Argonne- did DOE determine that the security program
was unsatisfactory. We believe
that in the highly important areas of
security and adequacy of protective services at facilities involved in the
research, development, or production of nuclear
weapons, DOE should
take
a conservative approach and should not allow security weaknesses
to persist. If DOE
finds the same problems at more than one facility, then
DOE should similarly assess the level of security. If one situation warrants
an unsatisfactory rating, it seems reasonable
that other facilities
would be similarly rated.
Also, DOE'S actions can send a message to contractors that security is not
important and perpetuates an environment in which corrective actions
are not taken on the problems
identified. In this regard, DOE does not
have an effective mechanism to ensure that actions are taken to correct
inspection weaknesses. The ineffectiveness
of DOE'S process is best illustrated
by the fact that inspections of the nine facilities over 5 years
identified some of the same problems; therefore,
many deficiencies did
not get corrected. If DOE used the award fee or some other mechanism to
affect the contractors’ profits or instituted other punitive measures,
such as terminating security
force contracts for poor performance, the
contractors may pay greater attention to quickly and effectively correcting
weaknesses identified in security inspections.
Recommendations to the Secretary of Energy
To ensure consistency among inspection ratings
and provide an incen-
tive for security forces’ contractors to correct
inspection deficiencies, we
recommend that the Secretary of Energy develop specific criteria to eliminate any inconsistency for rating facility’s
security as either satisfactory, marginal, or unsatisfactory and withhold a portion of award fees when contractors do not
take timely corrective actions on security inspection weaknesses,
Some Contract Forces May No Longer Be Cost-
Effective
We estimate that federal labor and benefit costs would be
at least $15
million
less each year than similar contract costs at the nine M)E
facilities
we reviewed. Nearly all 5,600 security personnel that protect DOE'S
nuclear weapons facilities are contractor employees. In the early 1980s
DOE assessed the costs of contracting for security functions at four facilities
and found that contract costs were less than federal
costs. DOE has
not updated the analyses or
conducted additional ones to determine
whether contract costs are still less than federal costs.
According to DOE officials, both contract and federal forces
are equally
capable
of protecting sensitive nuclear facilities, but a critical factor is
the force’s ability to provide uninterrupted service. A major advantage
of a federal force is that it
cannot legally strike, whereas a major disadvantage
of a contract force is that it generally can. The Los Alamos
strike cost about $1.6 million
over and above the almost $17 million contract
cost. According to a DOE Office of General Counsel official, no legal
obstacles exist to DOE'S negotiating a never-strike provision
in its
security
force contracts but estimated that it would be costly to do so.
Also, turnover may be lower with a federal force. During the 26 months
before the strike, Los Alamos
experienced between 1 I- and 15-percent
turnover; the Albuquerque Operations Office federal force experienced
no turnover. In contrast, a contract force,
according to DOE and Los
Alamos officials, can more quickly be reduced or increased to meet
changing work demands. Although both types of security forces
offer
advantages
and disadvantages, they generally offset each other, and the
primary issue becomes cost.
DOE believes that federalizing security force
services may be more
acceptable today than under previous administrations, which emphasized
privatization of such activities. Also, OMB officials told us that
they
would
work with M)E to prevent a recurrence of past budgetary
problems that hindered the hiring of federal employees for security
force positions.
Federal Security Force May
Be More Cost- Effective at Some Locations
For nine DOE facilities we reviewed, we found that DOE
could save about
$16 million annually in labor and benefit costs by converting to federal
forces,’ We estimated that contract labor
and benefit costs ranged from
6 to 38 percent higher than similar federal costs at the facilities. Table
4.1 shows the contract and federal security
force costs at the nine
facilities.
Table
4.1: Contract Versus Federal Labor
and Benefit Costs at Nine DOE Facilities Security force costs Difference
Facility Contract Federal Dollars Percent
Argonne $1,538,950 $1,336,500 $202,450 15
Lawrence Livermore 7559,378 5,986,156 1,573,222 26
Los Alamos
11,782,093 9,556,950 2,225,143 E
Nevada Test Site 13.547,681 10,154.262 3,393,419 33
Oak Ridge(Y-12)
Pantex -
Rocky Flats
Sandia
16,588,826 14,760,534 1,828,292 12
10,933,211 10,040,871 892,340
9
9,867,181
7,146,206 2,720,975 38
5,495,996 49585,083 910,913 20
Savannah River 19,983,746 18,951,143 1,032,603 5
Total
$97,297,062 $82,517,705 $14,779,357
Total number of employees at the nine facilities was over 3,000; total contract security force costs were $193.1
million.
However, the estimated annual
savings shown in table 4.1 could be even
higher. First, we did not include overtime costs in this comparison. Contractor
salaries are more than federal
salaries; therefore, overtime,
which is calculated as a multiple of base pay, would be higher for a contract
than federal force. Second, the estimated federal
salaries were
developed
using the salaries of DOE’S federal nuclear materials courier
force.2 The courier force salaries would be higher than federal security
inspector’s because the
couriers have higher skill and training requirements.
For these reasons, our estimated annual labor and benefit savings
of about $15 million may be
conservative.
Also, DOE’S Inspector General Office is currently
evaluating the cost effectiveness
of selected support service contracts. According to Inspector General officials, their analyses will
include all costs and their tentative findings indicate that significant cost savings could result from
federalizing the services performed
by these contractors.
‘The
nine facilities represented more than 60 percent of DOE’s 5,600 total security force members for1989.
‘DOE has three federal
courier forces. They are comparable to the Los Alamos security force because both are responsible for protecting sensitive
material. However, specific emergency reactions are different because the security force protects a fixed
site while the courier force protects nuclear material
transported by truck between DOE facilities.
DOE Has Not Updated Its Cost Comparisons
DOE officials believe that the costs for a contract or federal force would
be similar. However, DOE has not updated four cost comparisons
prepared
in
the early 1980s nor has it conducted additional analyses. On
the basis of the earlier analyses, DOE converted three federal forces to
contract forces (including Los Alamos); the
Albuquerque Operations
Office force remained as the only federal force. The 1980 Los Alamos
study concluded that DOE could save about $2 million over a 3-year
period by replacing the federal
force with a contract force.
In
addition, a 1981 DOE cost study for Oak Ridge showed that the agency
could save $274,000 over a 3-year period by replacing the federal force
with a contractor force. In
1982, we found that DOE’S study was deficient
and concluded that DOE’S converting the Oak Ridge force may increase
government costs by as much as $1.2 million over
the 3-year periodq3 At
that time, we recommended that the Secretary of Energy reassess the
decision to contract for the Oak Ridge guard services. DOE did not terminate
the contract. The cost results
presented in table 4.1 show that the
Oak Ridge contractor’s 1989 wage and benefit costs exceeded federal
force costs by more than $1.8 million.
According to DOE officials, they have not updated or conducted
additional
cost
comparisons because (1) the prior administration emphasized
privatization throughout the 198Os, (2) the government’s policy is to
contract for security forces
unless some “overwhelming” reason precludes
doing so, and (3) DOE
could not obtain OMB’S approval for the
number of federal positions needed. An OMB official told us that
agencies
should
periodically conduct a cost analysis if the difference in contract
and federal labor and benefits costs are close to, or exceed, 20 percent.
According to OMB officials, a difference
of less than 20 percent would
likely be obliterated through (1) a process that allows contractors to
resubmit lower bids and (2) the lo-percent
conversion penalty for
unforeseen costs that federal agencies must add to their estimated in house
costs.
For five of the nine facilities shown in table 4.1, the
estimated costs of a
contract force were at least 20 percent higher than a federal force; four
were less than 20 percent. Yet, DOE has not reanalyzed the
cost differences
between contract and federal forces since the early 1980s.
According to the Chief, Management Systems Development/Evaluation
Branch, DOE has not done so because the operations
offices have more
pressing problems, such as the billions of dollars of environmental
cleanup, and do not have the staff to initiate multiple
cost comparison
studies.
Some Aspects of Contract and Federal Security
Forces Offset Each Other
According to DOE officials and others with whom we met, either contract
or federal security forces can protect DOE facilities. According
to a 1976
Nuclear
Regulatory Commission report, neither option offers an overall
advantage over the other; therefore, the deciding issue is cost. One of
the major disadvantages of a
contract force is that it can strike, which
generates security concerns and increases costs. The Los Alamos strike
cost about $1.6 million over and above the
almost $17 million fiscal year
1989 contract cost. On the other hand, a federal force would eliminate
contract administration costs, which vary according
to the force size.
Although
several strike prevention mechanisms exist, they also carry a
price tag. For example, a never-strike provision that extends beyond the
contract expiration date and
through renewal negotiations would provide
DOE a mechanism to eliminate work stoppages.
According to an
Albuquerque
Office of General Counsel official, no legal obstacles exist
to DOE's negotiating a never-strike provision in its security force contracts,
but the official believed that
such a provision would be costly
and estimated that the union might require a 26-percent increase in
wages before agreeing not to strike.
A number of other differences exist between
federal and contract forces.
For example:
l Federal protective forces may experience less turnover. During
the 26
months
before the strike, Mason and Hanger experienced turnover rates
of between 11 and 15 percent. Albuquerque’s federal guard force experienced
no turnover during the same
period. Also, DOE'S nuclear materials
couriers experienced turnover rates as low as 8 and 10 percent during
1987 and 1988 even though the employees worked more
overtime
(about
76 percent) than the Los Alamos force (about 40 percent).
. A contract force can more rapidly respond to changes in workload
demands. According to officials,
one reason that DOE contracted for
security services at Los Alamos was that OMB did not authorize additional
personnel as security demands increased. Although the federal
personnel register included
individuals wanting to be on the Los Alamos
security force, DOE could not get additional positions approved in the
early 1980s.
. A contract force can more easily terminate an employee who does not
meet the required qualifications and skills.
A member of DOE'S security
task force study said that a federal force has built-in protection and terminating
an employee is a slow and cumbersome process.
Although costs and turnover rates may be lower
for a federal force, DOE
has never converted a contract force to a federal function.
Some DOE and
Los Alamos officials believe
that federalizing the Los Alamos security
force would traumatize employees and cause political turmoil in the
local community but cited no specific examples
to support their opinions.
In addition, DOE noted that its operations offices do not have personnel
slots to manage federal security forces, and OMB would require
DOE to staff such positions from existing slots. OMB officials told us that
they would work with DOE through the budget review process to
help get
the
necessary positions if DOE can demonstrate that conversion is cost effective.
However, DOE officials said that the budget process is very
time consuming and cumbersome and has not been
responsive to their
prior requests for additional federal personnel positions.
Conclusions
Contractors provide security services for all but one DOE facility. At nine
facilities, we found that selected federal force
costs may be at least $15
million less costly than contract forces. Believing that little or no cost
difference exists, DOE has not reexamined analyses conducted
in the
early
1980s nor conducted additional ones to determine whether using
contract forces today is cost-effective and, therefore, still warranted.
DOE says that both a federal and contract force are equally capable of
protecting its facilities. However, a federal
force may offer financial and
other unquantifiable benefits that are not, nor are they required to be,
considered in weighing the costs and benefits
of obtaining security services.
For example, a federal force cannot legally strike-the Los
Alamos strike cost about $1.6 million over and above
the almost $17
million
contract costs. Also, a federal force may be more stable. High
turnover rates, such as the 11 to 15 percent that occurred at Los Alamos
before the strike, increase
hiring, training, and security clearance costs.
DOE would have to weigh these benefits against
other factors, such as its
ability to terminate employees. Nevertheless, taken together, a federal
force may be able to offer numerous advantages across
the board for
DOE.
Recommendation to
the Secretary of
Energy
In this era of scarce budget resources, DOE needs to obtain protective
services in the most cost-effective
manner. Because significant savings
may be realized by having federal rather than contract employees provide
security services, we recommend that the Secretary
of Energy conduct
an in-depth analysis of the relative costs of federal and contract
security services across the nuclear weapons complex and
convert to
federal
forces at locations where it is cost-effective to do so.
Appendix I
Views of Los Alamos Security Force Members
The following summarizes the views expressed by 14 Los Alamos
security force members concerning
the (1) causes of the strike; (2) adequacy
of security before, during and after the strike; (3) actions that
could improve security; (4) quality and quantity
of training; (5) usefulness
of DOE'S inspections, and (6) advantages and disadvantages of federalizing
the security force. The views of these individuals cannot
be
projected
to all the Los Alamos security force.
Strike Causes
All said the strike was caused by a combination of excessive, mandatory
overtime, a restrictive sick leave policy, and a punitive
disciplinary
policy
that increased stress because demerits could result in job loss. A
common complaint was that the company gave demerits for minor reasons
(eating at a desk, picking up
a newspaper, and minor vehicular
damage). Some also said that sometimes the company required
employees to take annual leave in lieu of sick leave,
even if they had a
doctor’s statement and sick leave time was available. Some acknowledged
that Mason and Hanger instituted such a policy
because of
reported
past sick leave abuses by the Los Alamos force. All but one
said that the strike could have been prevented if Mason and Hanger had
been more flexible and understanding
with its employees and exhibited
better human relations skills.
Adequacy of Security Before, During, and After the Strike
l About
half said that security was poor before the strike because of
fatigue and low morale caused by excessive overtime; the other half said
security was good to adequate.
Twelve said that security was poor or marginal
during the strike
because the replacements did not meet the physical fitness and medical
requirements and were not trained in using the same
weapons as the
regular
Los Alamos force. Also, several said that the replacements were
unfamiliar with the site, and some posts were not staffed because not
enough replacements were available.
. Thirteen said that security has improved
since the strike. Some security
inspectors also noted that an “open campus” atmosphere prevents them
from fully implementing DOE'S requirements
because laboratory personnel
complain when security inspectors do their jobs correctly. Also,
some claimed that Los Alamos allows its personnel to circumvent
the
policies
established.
Actions That Could
Improve Security
The security force members offered various suggestions to improve
security. Some examples follow.
Increase training, especially to qualify with
new weapons, increase
firing range time, and provide more communications training.
Obtain better equipment, such as 4-wheel drive vehicles, clothing, and
holsters.
Improve safety and health conditions that will
decrease sick leave and
injuries. For example, when a security inspector fell from a guard tower,
Los Alamos made changes to make it safer but did
not take the same
actions to improve other towers. Guard posts should be improved: concrete
floors are cold and some traffic islands are “falling
apart,” which
allows exhaust fumes to enter the buildings and affect their health.
Allow Mason and Hanger to manage security instead of Los Alamos and
encourage labor relations training
for Los Alamos, Mason and Hanger,
and security force members.
Quality/Quantity of
Training
Some security force members said that they were adequately trained to
perform their jobs. One said that some members need
more training on
using weapons, but the firing range is seldom open. About 50 percent
said that more training is needed on using the baton and
arrest procedures.
Some suggested that training classes should be smaller so the
security force could receive more individual attention, and Mason and
Hanger should use trained instructors
rather than field supervisors.
They also expressed concerns that training is often canceled, usually
because of lack of funds.
Usefulness of DOE’s
Inspections
Eight said that DOE'S inspections are useful because
they help identify
problems. On the other hand, some noted that the limited-scope performance
tests do not represent real-life situations because
DOE announces
when the exercises will be held,
training increases right before the tests,
and some force members are preselected to participate. For these reasons,
some force members did not believe that the
tests appropriately
assessed their competencies.
Federalizing
Almost all said that they would like to be in the federal system because
the benefits (sick and annual
leave, health plan, and retirement) are
better, and military service counts toward retirement. They also said
that a federal force would take security more
seriously, receive better
training, and employee problems would be resolved in a timely manner.
Many said that the major disadvantage would be a reduction
in the
salary
received. However, some noted that the benefits were more
important than salary.
Comparison of Six Facilities’ Compliance With
Albuquerque’s Draft Contingency
Plan Requirements
Requirements 1
2 3 4 5 6’
1. Identify number of posts needed
during emergencies. N Y Y Y Y Yb
2. Identify number of non-striking
protective force individuals that
would be available during strike on
all shifts. N Y Y Y Y Y
3. identify posts that could
be shut
down,
curtailed, and/or
consolidated. Y Y Y N Y N
4. Determine the priority of site
operations that can be shut down
or curtailed. N N N N Y N
5. Identify functions that could be
accomplished by other staff.
N N Y Y Y N
6.
Describe how auxiliary guard
uniforms
will be identified. N Y N N N N
7. Describe how non-striking security
inspectors would be identified. N N N Y N N
8. Identify inventories and
inspections to be made upon
departure of striking employees
a. weapons N N N N N Y
b. keys N N N N N N
c. emergency response vehicles/
equipment N N N N N Y
d. perimeter posts, radio, telephone,
and alarms. N N N N N Y
9. identify a plan to notify
management and auxiliary guards
in the event of a strike. N
Y Y Y N N
10.
Estimated amount of time
required to implement the site
contingency plan. Y N N N N N
11, Identify how, and for how long,
local law enforcement agencies
will provide assistance during a
strike. N N N N Y N
12. Identify training to be
held upon
the
arrival of augmentees. N N N N N N
Page 41 GAO/RCED-@l-12 Security at Loa Alamos
Appendix II
Comparison of Six Facilities’ Compliance
With Albuquerque’s Draft Contingency
Plan Requirements
Requirement8 1 2 3 4 5 6’
13. Identify training for auxiliary
guards to be he d prior to duty
assignment. Y N Y N Y
14. Identify a point of contact to
coordinate logistics, and explain
how you will meet logistical needs. N Y N N
N Y
i5.
Identify and discuss transition
plans when the strike is
terminated. N Y N N N N
a1 -Pantex, TX.
LOS Alamos, NM.
S=Pinellas, FL.
4=Kansas City, MO
5=Mound, OH.
G-Rocky Flats, CO.
Y=yes; N-no.
Counting each of these items as separate topical
areas results in a total of 16 requirements.
Major Contributors to This Report
Resources,
Community,
and
Economic
Development Division,
Washington, D.C.
Denver Regional
Office
Judy
England-Joseph, Associate Director, Energy Issues
Mary Ann Kruslicky, Assistant Director
Philip A. Olson, Assignment Manager
John D. Gentry, Regional Manager’s Representative
Craig D. Richards, Evaluator-in-Charge
Lois J. Curtis, Site Senior
Sarah A, Narvaez, Evaluator
Pamela K. Tumler, Report Analyst